In-Store Refunds
Made Simple
Return online orders at the register. Process exchanges. Issue store credit. Everything syncs to BigCommerce automatically.
Select Items to Return
Hydrating Face Serum
Qty: 1 · $65.00
Vitamin C Moisturizer
Qty: 1 · $45.00
Eye Cream
Qty: 2 · $79.00
Return Reason
Flexible Return Options
Give customers the refund experience they expect
Card Refunds
Refund back to the original card automatically through Stripe. No manual entry, instant processing.
Cash Refunds
Dispense cash from the drawer for cash returns. Cash drawer opens automatically with the right amount.
Store Credit
Issue store credit instead of a refund. Credit syncs to BigCommerce customer account for online or in-store use.
Exchanges
Process returns and new purchases in one transaction. Handle price differences seamlessly.
How Returns Work
Four steps from return request to synced in BigCommerce
Customer Requests Return
Look up the original order in Kynetik by order number or customer info
Select Items to Return
Choose which items and quantities to refund, add return reason
Process Refund
Refund to original payment method, cash, or issue store credit
Automatic Sync
Order status, inventory, and financials update in BigCommerce instantly
Return Features That Matter
Everything you need to handle returns professionally
Order Lookup
Find any BigCommerce order by order number, customer name, email, or phone. See full order history instantly.
Partial Returns
Return individual items or adjust quantities. Perfect for when customers only want to return part of their order.
Restock Options
Choose whether returned items go back into inventory. Handle damaged goods without inflating stock counts.
Reason Tracking
Record why items are being returned. Build data to identify product issues or reduce return rates.
Receipt Printing
Print refund receipts with full details. Customer signature capture available for high-value returns.
Manager Override
Require manager approval for refunds over a threshold. Keep control while empowering staff.
True Omnichannel Returns
Customers buy online, return in-store. Buy in-store, return by mail. Kynetik keeps everything in sync so you never lose track of inventory or refunds.
- Buy Online, Return In-Store (BORIS)
Look up any BigCommerce order and process the return at your register
- Unified Order History
All orders—online and in-store—visible in one place for returns
- Real-Time Inventory
Returned items immediately available for sale online and in-store
Order Status
Updated
Inventory
Restocked
Refund
Recorded
Unified Returns for BigCommerce
Give customers the flexibility to return anywhere. Keep your inventory and financials perfectly synced.
Try the Beta