Privacy Policy

Last updated: December 2025

1. Introduction

Kynetik ("we", "our", or "us") operates the Kynetik POS application for BigCommerce merchants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

2. Information We Collect

Information from BigCommerce

When you install our app, we receive access to:

  • Store information (name, domain, settings)
  • Product catalog (names, prices, inventory, images)
  • Customer information (names, emails, phone numbers, addresses)
  • Order history and transaction data
  • Staff user accounts

Information You Provide

  • Device registration information
  • Staff PINs (stored as secure hashes)
  • Location configurations
  • Receipt and notification preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the POS service
  • Process in-store transactions
  • Sync inventory between online and physical stores
  • Send receipts via email or SMS
  • Authenticate staff members
  • Generate sales reports and analytics
  • Provide customer support
  • Improve our services

4. Data Storage and Security

Your data is stored securely on Cloudflare's infrastructure. We implement industry-standard security measures including:

  • Encryption in transit (TLS/HTTPS)
  • Secure credential storage (hashed PINs, encrypted tokens)
  • API authentication for all requests
  • Regular security audits

Product data is cached locally on POS devices for offline functionality. This cache is cleared when the app is uninstalled or the device is deregistered.

5. Third-Party Services

We use the following third-party services:

  • BigCommerce - Your store platform and data source
  • Payment providers - Payment processing (Stripe, Square, or other supported providers)
  • Resend - Email receipts, OTP verification, and notifications
  • Cloudflare - Hosting and edge computing
  • Expo - Push notifications for mobile app
  • Sentry - Error monitoring and crash reporting

Each of these services has their own privacy policy governing their use of your data.

6. Data Retention

We retain your data for as long as you have our app installed and your account is active. When you uninstall the app, we delete your credentials and device registrations. Transaction history remains in your BigCommerce store.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@kynetik.cc.

8. Cookies and Tracking

What We Use

Our marketing website uses minimal cookies and tracking:

  • Essential cookies - Required for the website to function (session management, security)
  • Analytics - We use privacy-focused analytics to understand how visitors use our site. This data is aggregated and does not identify individual users.

The Kynetik POS mobile app does not use cookies or third-party tracking. We collect only the minimum data necessary to provide the service.

How to Opt Out

You can control cookies through your browser settings:

  • Block all cookies - Most browsers allow you to refuse all cookies, though this may affect site functionality
  • Delete cookies - You can clear cookies at any time through your browser settings
  • Do Not Track - We respect Do Not Track browser signals

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date and, for significant changes, by sending an email notification.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

privacy@kynetik.cc