Ask questions. Get real answers.
Not another chatbot that makes things up. Kynetik AI is grounded in your actual inventory, prices, and sales data. Ask in plain English, get answers you can trust.
Privacy guardrail
AI answers stay scoped to the active customer profile. No cross-customer lookups, no shared histories, no gossip—just the person in front of you.
Includes 2,000 AI queries/month
See fair use policy →Most retail AI is either useless or dangerous
Generic chatbots hallucinate product details. "Smart" recommendations ignore your actual inventory. Dashboard AI just rephrases numbers you could read yourself. We built something different.
AI that reduces friction, not creates it
Every answer comes from your BigCommerce store. Inventory levels, price lists, order history, promotion rules—all live data, never fabricated.
Instant Product Lookup
Ask questions in plain English. "Do we have the blue version in large?" gets a real answer from your actual inventory.
"Is the Organic Face Serum in stock at Melbourne?"
Yes, 12 units at Melbourne CBD, 4 at Southbank. Last sold 2 hours ago.
Low Inventory Alerts
Spot stockout risk before it costs you. See which fast-moving products are running low and the estimated revenue at risk.
"What products need restocking?"
The Vitamin C Serum has 3 units left and sells 2/day. At current velocity, you'll stockout in 1.5 days. Estimated lost revenue: $450 if not restocked.
Network-Wide Opportunities
See what's selling at other locations but not stocked here. Turn inventory gaps into transfer requests or order recommendations.
"What are we missing that other stores sell?"
The Hydrating Face Mask sold 45 units across the network last week, but you have 0 in stock. Top sellers: Sydney ($1,800), Brisbane ($1,200). Consider a transfer.
Store Performance Summary
Start your shift knowing what matters. See what's performing, what's not, and how you compare to yesterday and last week.
"How are we doing this week?"
Net sales up 12% vs last week ($18,400 vs $16,420). Top performer: Summer Collection (+34%). Underperformer: Hair Care (-15%, check display). Refund rate normal at 2.1%.
Promotion Clarity
Confused about which discount applies? Ask. The AI explains which promotions are active and why one took precedence.
"Why didn't the 20% off coupon apply?"
The customer's VIP pricing (25% off) was higher than the coupon. The better discount was automatically applied.
Customer Context
See what matters before you speak. Purchase history, preferences, and spend patterns surface at checkout—without digging through screens.
"Tell me about this customer"
VIP customer, 12 orders totaling $2,400. Prefers skincare, usually shops monthly. Last visit: 3 weeks ago (longer than usual). Loves the Anti-Aging line.
Staff Training
New staff member? The AI can answer product questions, explain policies, and guide through unfamiliar workflows.
"How do I process a split payment?"
Tap "Split Payment" on the checkout screen. Enter the first payment amount, complete that method, then the remainder shows for the second payment.
Anomaly Detection
The AI flags unusual patterns so you can investigate. High refund rates, void spikes, or sudden category drops—caught before they become problems.
"Anything unusual today?"
Void rate is 3x normal (6 voids vs typical 2). All from Register 2 between 2-4pm. Hair Care refunds up 40% this week—3 customers cited "wrong shade."
Clienteling without creeping: only their history, never anyone else's
The AI surfaces the customer's own purchases, preferences, and inventory matches—nothing about other shoppers. Here's what it looks like when staff ask about a past purchase at the register.
Prompt
"Can you pull up the red vase I bought last month?"
Staff asks while the customer's profile is active. The AI narrows to their own transaction history and current catalog, then suggests the most likely matches.
AI Response
"Most likely: Crimson Ceramic Vase ($45) from your Dec 12 purchase. Alternate: Red Leather Wallet ($85) from your Dec 8 order."
Sources: this customer's transactions, product catalog, live stock by location
Mockup based on the Kynetik POS search + AI assist panel.
Insights that actually drive decisions
Stop digging through dashboards. Get actionable insights about what's working, what's not, and where the opportunities are.
Lost revenue alerts
"Your top seller has 2 days of stock left. At current velocity, you'll lose ~$1,200 before the next shipment arrives."
Network intelligence
"The Holiday Gift Set sold 180 units at other stores but you have 0. Sydney has 40+ units—request a transfer?"
Category health
"Skincare is up 23% this month, but Hair Care dropped 15%. Three customers mentioned the display is hard to find."
Trend comparison
"Week-over-week: Sales +12%, transactions +8%, avg order +4%. You're outperforming the network average by 6%."
Staff performance
"Today's checkout times are 20% faster than last week. Sarah averaged 47 seconds per transaction—best on the team."
Anomaly detection
"Unusual void pattern at Register 2 this afternoon (6 voids vs normal 2). Might be worth checking the drawer."
Clienteling without the awkwardness
Know your customer before they have to remind you. Purchase history, preferences, and context—available instantly, not after five minutes of searching.
What you see
Customer name and VIP status badge
Lifetime orders and total spend
Preferred categories and brands
Days since last visit (with context)
Payment preference (cash, card, etc.)
Example AI summary
"Sarah is a VIP customer with 12 orders over 2 years ($2,400 lifetime). She shops monthly for skincare—especially the Anti-Aging line. It's been 3 weeks since her last visit, which is longer than usual. She typically pays by card and prefers fragrance-free products."
All insights sourced from her purchase history. No scores, no predictions, no manipulation.
What we refuse to do
AI without guardrails is a liability. Here's how we keep the AI useful without making it dangerous.
Never invents prices or stock
All numbers come from your actual BigCommerce data. The AI reads from your inventory and price lists—it never guesses.
Your data stays yours
We never use your business data to train AI models. Your customer information, sales patterns, and product data remain private.
Staff stays in control
The AI assists—it doesn't override. Every refund, discount, and inventory change requires human confirmation.
Answers are explainable
Ask "why" and the AI shows its reasoning. See which data sources it used and how it reached its conclusion.
Fair Use Policy
AI Features includes 2,000 queries per location per month. This covers typical retail usage with room to spare.
What counts as a query
- "Show me moisturizers for dry skin" 1 query
- "What's selling well this week?" 1 query
- "Recommend products for this customer" 1 query
Always free & unlimited
- Scanning barcodes Free
- Searching by SKU or product name Free
- Browsing categories Free
What if I go over?
Additional queries are billed at $0.02 each. You'll get email alerts at 80% and 100% of your limit.
Most stores use 200-500 queries/month. The limit exists to prevent abuse, not to nickel-and-dime you.
Why per location?
AI insights are about your store—what's selling, what to recommend, how to improve. Whether you have 1 register or 10, the AI learns from all your sales data together.
A 5-register store shouldn't pay 5× for the same insights. One location, one AI subscription.
Built on real-time data, not training data
The AI doesn't "learn" your business from examples. It queries your live BigCommerce data through secure APIs, ensuring every answer reflects your current state.
How a query flows
You ask a question
"Do we have the blue sneakers in size 10?"
Live data lookup
Queries BigCommerce inventory API for exact product + variant + location
Clear answer with source
"Yes, 3 pairs in stock at this location. Last updated 2 minutes ago."
AI that earns trust over time
We're building AI capabilities incrementally, starting with the highest-value, lowest-risk use cases. Each new feature is tested against real retail scenarios before release.
Ready to work smarter?
Add AI Features to any Kynetik location for $49/mo.
Try free for 14 days. We'll show you AI working with your actual products.