Installation Guide

Get Kynetik POS up and running in under 10 minutes.

Before You Start

Make sure you have:

  • An active BigCommerce store (any plan)
  • An iPhone (iOS 15+) or Android device (Android 10+)
  • Store owner or admin access to BigCommerce
1

Install the BigCommerce App

Coming Soon

Beta Note: The BigCommerce Marketplace app is currently in review. For now, you can explore Kynetik using Demo Mode in the Android app—no BigCommerce connection required.

Once approved, you'll install Kynetik from the BigCommerce App Marketplace to connect your store and create a dedicated POS sales channel.

Want early access? Join the waitlist and we'll notify you when the app is live.

2

Download the Mobile App

Install the Kynetik POS app on your iPhone, iPad, or Android device. The app is currently in beta testing.

Android

Available Now

Join the open beta on Google Play. Includes Demo Mode to explore all features without connecting a store.

Download on Google Play Join Beta (Web)

iOS (iPhone & iPad)

Coming Soon

The iOS app is in development. Join the waitlist to be notified when it's ready:

Join Waitlist
3

Pair Your Device

Connect your mobile device to your BigCommerce store:

  1. Open the Kynetik app in BigCommerce (Apps → Kynetik)
  2. Go to Devices and click Add Device
  3. A QR code will appear on screen
  4. Open the Kynetik POS app on your phone/tablet
  5. Tap Scan to Connect and scan the QR code
  6. Your device is now paired and will sync your products

Tip: Initial product sync may take 1-2 minutes for large catalogs. You'll see a progress indicator.

4

Add Your Staff

Add staff members who will use the POS:

  1. In the Kynetik admin panel, go to Staff
  2. Click Add Staff and enter their name and email
  3. Assign a role: Cashier, Supervisor, or Manager
  4. Assign them to specific locations (or all locations for managers)

How staff login works:

  • PIN login — Fast 4-digit PIN for daily use
  • Face ID / Touch ID — Quick re-authentication
  • Email code — Fallback if PIN is forgotten

No passwords to remember. Staff set their PIN on first login.

5

Connect Payment Hardware (Optional)

To accept card payments, you'll need to set up Stripe:

  1. In Kynetik admin, go to Settings → Payments
  2. Click Connect Stripe and complete the onboarding
  3. For Tap to Pay: No additional hardware needed (iPhone XS+ or Android with NFC)
  4. For Card Readers: Pair a Stripe Terminal reader (WisePOS E, S700, etc.)

Cash payments work immediately without any payment setup.

You're Ready to Sell!

Your POS is set up. Check out the User Guide to learn how to process sales, refunds, and more.

Read the User Guide

Need help? Contact Support or email support@kynetik.cc