Customer Self-Service

Let customers help themselves

Transform your iPad or Android tablet into a customer-facing kiosk. Shoppers browse products, get AI recommendations, scan barcodes for details, and send their cart to the register—without waiting for staff.

Welcome to Store
2
Browse Products
Product One
$29.99
Product Two
$49.99
Product Three
$19.99
Product Four
$39.99
Products
Chat
Cart
đź’ˇ
Included with every device

Kiosk mode isn’t an extra charge. Any device on your plan can switch between staff register and self-service kiosk mode.

One Device, Two Modes

Every Kynetik device can work as a staff register or customer kiosk. Switch modes anytime from settings.

🧑‍💼 Register Mode

Full POS for your staff

  • •Staff login required
  • •All payment types
  • •Refunds & voids
  • •Customer lookup

đź›’ Kiosk Mode

Self-service for customers

  • •No login needed
  • •Simplified interface
  • •Card payments only
  • •Auto-reset after sale

Pro tip: Use register mode during quiet periods, switch to kiosk during lunch rush to reduce queues.

Simple 4-Step Flow

How Kiosk Mode Works

Enable kiosk mode from settings, and your iPad or Android tablet becomes a customer-facing terminal. Staff OTP required to exit—your device stays secure.

Step 1

Customer Explores

Customer browses products by category, uses AI chat to find what they need, or scans barcodes to see product details, reviews, and stock at other locations.

Product Discovery
Browse, search, scan
Build Cart
Add items, adjust quantities
Step 2

Builds Their Cart

Customer adds products to their cart, selects variants (size, color), and sees running total. Optional notes field for special requests.

Step 3

Sends to Register

One tap on "Send to Register" and the cart appears in your POS as a kiosk order. Customer gets a reference number to give to staff.

Order #K-0042
Sent to register
Sale Complete
Payment processed
Step 4

Staff Completes Sale

Staff sees the kiosk order in their Orders tab, claims it with one tap, and processes payment. Cart is pre-loaded—just collect payment.

Everything Customers Need

A complete self-service experience that feels native to your brand.

Browse Products

Customers explore your catalog by category with beautiful product cards. Large touch targets designed for any shopper.

AI-Powered Search

"I need sunscreen for sensitive skin" — customers describe what they want, AI finds perfect matches from your catalog.

Scan for Details

Customer scans any barcode to see full product info, customer reviews, and stock levels at all your stores.

Send to Register

Ready to buy? One tap sends their cart to your POS. Customer gets a number, heads to the register, staff claims the order.

AI Shopping Assistant
Online
I need moisturizer for dry skin
I found 3 great options for dry skin! Here are the top picks:
Hydra Boost Cream
$34.99
Moisture Lock Serum
$42.99
AI-Powered

"Help me find..."

Customers describe what they need in plain language. The AI understands context, preferences, and intent—then surfaces the perfect products from your catalog.

  • Understands natural language queries
  • Returns product cards with one-tap add to cart
  • Runs on-device with Edge AI—fast and private
Cart Protection

Smart inactivity handling

Customer walks away? The kiosk detects inactivity after 2 minutes and shows a "Still shopping?" prompt. If no response, the cart clears and resets for the next customer.

2-minute inactivity detection

Configurable timeout before prompting the customer.

"Still shopping?" prompt

30-second countdown before automatic cart clear.

Automatic reset

Fresh start for the next customer, every time.

Still shopping?

Your cart will be cleared in

0:25
Use Cases

Perfect for these scenarios

Whether you're on the showroom floor or at a trade show, kiosk mode helps customers help themselves.

Showroom Floor

Let customers explore your full catalog while staff helps other shoppers. Perfect for furniture, appliances, or large product ranges.

Trade Shows

Booth visitors browse your products, add favorites to a cart, and get a personalized quote or order sent to their email.

Will-Call Counter

Customer arrives to pick up. They scan their order confirmation, see what's ready, and check in—staff gets notified automatically.

Endless Aisle

Item not in stock? Customer finds it on the kiosk, orders it, and chooses ship-to-home or ship-to-store.

Secure Exit

Kiosk mode locks the device for customer use. To exit, staff must tap the logo 5 times and verify with an email OTP. Your device stays secure, and customers can't accidentally (or intentionally) access staff functions.

Ready to reduce queues?

Add self-service kiosks to your store. Each device is $39/month—use it however works best for you.

No credit card required. Full access for 14 days. Cancel anytime.